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How to Handle the Summer Holiday Staff Shortages

Let’s face it, most staff want to take some holidays during the summer when the weather is at its warmest. If they have kids, then the focus will often be the school holidays across July to September. This often puts a lot of pressure on businesses to organise staff resources with the aim of maintaining business operations while accommodating staff requests. So how can

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How to Handle the Problem of Sales Calls to Your Business

One of the biggest irritations in our homes is sales calls – those unsolicited phone calls that offer you something you don’t want or aren’t interested in and are just a little too persistent. When the number in question is your business line, the problem can be even worse because you could be missing customer calls while handling the sales calls. So, what options are

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How to spot a good entrepreneur

We are sure that you have heard the phrase entrepreneur, but how many of us actually know what it means. Is it any different to someone who is self-employed? Someone running their own business?

As a telephone answering service we deal with a variety of businesses, helping them to capture every call by providing call handling support and

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How to deliver the best customer service

One of the most important things to any business is its customers, and to make sure that your customers stick around you will need to give them a good level of service.

Call handling and telephone answering is vital in this part of the process, as not dealing with calls efficiently or effectively could leave you with some

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