Why choose Your 9 to 5?
We provide 5 star quality telephone answering for all your business calls just as if part of your team. We ensure you do not miss that call or business opportunity with reliable, friendly call answering.
What information do you take from my calls?
On our basic PAYG message taking service we take any or all of the following information: caller name, company name, telephone number, email address and a brief message. Our bespoke monthly packages we can take the same information as the PAYG service plus optional extras of address or location, diary management, small order processing and call transfering.
Is there a set up fee?
We do not charge a set up fee for our pay monthly accounts.
There is a small set up fee on the Pay-As-You-Go accounts of £15.00.
How quick can I get set up?
We will set up your account and provide you with a telephone number within 24hours. So we could be answering your calls as soon as the next day.
Do I received a new telephone number for my calls?
Yes. You will be allocated a unique geographical telephone number for free which you can divert your existing telephone line to or use and advertise as your company telephone number.
How will the PA know that the call is for me?
When a call comes in on your unique your9to5.co.uk telephone number, a screen pops up in front of your PA who will answer your call in your company name and with the information you have provided as if a member of staff.
What happens after you take my call?
Once a call is answered by your PA and a message is taken, it is then immediately sent to you or dedicated recipient by email and/or text message.
What if I only want to use the service for some of the day?
You have total control over when you want us to take your calls. You control the divert so whether its all day every day, if you are on another call, lunch hours or if you are taking Friday afternoons off, all you need to do is divert your calls and we will take it from there.
Can you transfer callers through to my phone?
Yes, we offer call transferring on our monthly packages, we will act like your reception by placing your caller on hold and then annoucing the call to you first. Its a way of filtering your calls and if you dont want to take the call we can take a message as normal.
What are your operating hours?
Our hours of operating are Monday – Friday 8:00am – 6:00pm
We can offer weekends and 24 hour at an additional charge.
How do I divert my calls to you?
Your telephone service provider will offer a call divert function. You then have the options to 1) Divert all calls. 2) Divert if unanswered after a certain amount of rings. 3) Divert if the is busy/engaged.
Do I get charged for sales or hoax calls?
No. We do not charge you for any sales or hoax calls. Just let us know how you wish to respond and we will filter your calls and only charge for genuine business calls.
Can I upgrade or downgrade my subscription?
No problem, you have the flexibility to change your subscription to suit your needs as and when you need, just contact us and we can amend your account.
Are all calls answered in the UK?
Yes, all calls are answered in the UK.
How does the payments work for monthly subscriptions?
At the set up stage of your account a payment is taken for your choosen package, this date becomes your monthly payment date which an invoice is raised for payment. Any extra calls over your call package is charged in arrears on your payment date.
Can i set up a direct debit?
Yes, to again help you save time we can set up a direct debit for your account.
What if I no longer require the service and want to cancel?
We will be sad to say goodbye but cancelling your account is simple, just contact us in writing providing 30 days’ notice and we will cancel your account and unique telephone number.
How can I top up credit for the PAYG message service?
You can top up anytime and all top ups are paid in full and required in advance. There is a minimum top up of £20.00 at one time and your credit does not expire. You must however receive at least 5 calls a month to keep you line/ number active. Payments can be made by debit/ credit card or BACS.
Who do I contact if I have a query or need to amend my account?
You may us a call us on 01767 765 265 or on your unique Your9to5.co.uk telephone number and speak to someone. But if you would rather drop as a line please email Debbie@your9to5.co.uk there is always someone around to help.